The Reality for Endowment Operations Team

Managing investment operations in an endowment or foundation is a delicate balancing act. Teams are often small, yet they oversee increasingly complex portfolios that now include alternatives alongside public markets, leading to a surge in data, valuation methods, and reporting requirements.

The pressure is relentless. Investment offices and committees demand daily insights into exposures, liquidity, and a multitude of associated information, while boards and donors expect transparency. Auditors require precise reconciliations, all of which must be delivered timely despite the various formats of data received from multiple custodians and investment managers.

For investment operations teams, the challenge lies in managing enterprise-scale complexity often without the required bandwidth. It’s essential to focus on what operations teams need to succeed.

What Ops Leaders Need

---

---

---

---

---

---

---

At Alter Domus, our strength lies not just in our alternative expertise but in how we integrate that knowledge across the full spectrum of holdings. We help investment teams achieve true total-portfolio visibility—connecting data from private funds, co-investments, and partnerships to the liquid exposures managed elsewhere.

The result is unified, institutional-grade reporting and governance that reflects the full reality of your portfolio. That integrated approach extends to how we collaborate with your existing partners.

Seamless Collaboration with Custodian Banks

We work closely with custodian banks to ensure that data and reporting flow smoothly across both public and private assets. Our systems and workflows are designed to complement custody platforms—enhancing, not duplicating, their capabilities.

For investment teams, this means maintaining established banking relationships while gaining a more complete and connected picture of portfolio performance. The result is a cooperative model that brings together the strengths of both worlds: the custodians’ scale and security with Alter Domus’ deep understanding of private markets.

The Challenge with Non-specialist Solutions

Many of the partners that serve endowments and foundations operate a model that was designed for traditional markets, excelling in equities and bonds but struggling with alternatives. Data silos hinder operations teams from achieving a unified portfolio view, and standardized reporting falls short of delivering the daily insights investment offices need.

Non-specialist solutions often overlook the complexities of private equity, private credit, hedge funds, and real assets. Capital calls, unfunded commitments, and bespoke valuations don’t fit into public market workflows, forcing teams to manually reconcile gaps and adapt templates for boards and auditors. For small endowment teams, these challenges lead to increased workload, risk, and confusion—contrary to the goals of ABOR and IBOR.

Aligning for Clarity and Control

For directors of investment operations, the challenge isn’t just more data — it’s delivering accuracy, timeliness, and transparency with small teams under mounting pressure.

That requires a model where ABOR and IBOR are aligned, reconciled, alternative-aware, and tailored to your governance needs.

For directors of investment operations, governance is the foundation of effective portfolio management, accurate data, and risk control. In today’s landscape of rising regulatory demands and complex alternatives, strong governance is also a strategic asset.

Future-proof governance enables teams to move beyond reactive measures, creating resilient systems that enhance accuracy and credibility. This shift allows teams to focus on high-value tasks that drive portfolio success.

Raising Standards with confidence

Operational teams must deliver timely, precise data to boards, auditors, and regulators, facing higher expectations for transparency and risk oversight. For leaders, this is an opportunity to demonstrate that governance is a competitive advantage.

Robust processes foster confidence, reduce rework, and empower investment committees with better decision-making tools. At Alter Domus, we see organizations that strengthen governance not only meet current demands but also confidently explore new strategies and investment opportunities.

What Future-Ready Governance looks like in Practice

Future-proof governance is about strengthening operational infrastructure. For investment operations leaders, it means:

• Resilient systems that maintain accuracy and continuity through staff turnover or market disruption.
• Scalable processes that can handle the growing demands of alternatives – managing capital calls, monitoring liquidity, and tracking performance, etc – without adding headcount
• Integrated reporting that provides a single version of the truth for boards, auditors, and investment committees.
• Independent oversight that validates calculations, reduces operational risk, and enhances credibility with stakeholders.

With these pillars in place, governance supports efficiency and insight rather than slowing things down.

Outsourcing as a governance accelerator

Many endowments and foundations operate with lean teams, making it challenging to invest in the infrastructure required for governance at scale. Outsourcing fund administration provides a solution by reinforcing internal teams rather than replacing them. A strong partner like Alter Domus delivers:

• Independent NAV and reconciliations, creating objectivity and reducing the risk of error.
• Best-practice processes, refined across hundreds of institutional clients and seamlessly integrated into the operating model.
• Technology-enabled transparency, giving operations leaders instant access to dashboards and reports without heavy internal investment.
• Capacity relief, allowing teams to redirect time and talent toward strategic projects rather than manual processing.

In this way, outsourcing becomes a governance accelerator, embedding institutional-quality controls and reporting into organizations with leaner resources.

Tangible benefits for operations teams

When governance is strengthened through the right systems and partners, operations leaders see immediate, positive impacts. Audits proceed with greater speed and efficiency, requiring fewer adjustments and minimizing back-and-forth communication. This streamlining allows teams to concentrate on strategic initiatives rather than administrative burdens.

Board and committee reports become timelier and more insightful, establishing operations as a trusted source of decision-ready intelligence. This evolution enhances the quality of discussions and decisions at the highest levels.

Risk oversight improves, enabling proactive monitoring of exposures, cash flows, and liquidity across complex portfolios, fostering a culture of preparedness. As operational credibility increases so does trust from boards, donors, and external stakeholders. This strengthened relationship, built on transparency and reliability, lays a solid foundation for future collaboration and success, positioning organizations for sustainable growth.

Governance as an enabler of operational excellence

For directors of investment operations, future-proof governance means building a robust infrastructure that navigates today’s complexities while adapting to tomorrow’s demands. It minimizes risk, boosts efficiency, and empowers teams beyond back-office functions.

At Alter Domus, we specialize in helping endowments and foundations achieve this balance. By merging deep expertise in alternatives with advanced technology and independent oversight, we transform governance into a strategic asset. The outcome is a reliable data environment, clear reporting, and investment staff focused on strategy rather than reconciliations. In this context, governance becomes an enabler of operational excellence, key to sustaining efficiency and trust for the future.

In private equity, scale is often measured by the size of funds raised or the number of deals closed. However, sustainable growth relies more on the operational backbone that supports these activities. Strong operations are the hidden lever of growth. They enable firms to raise larger funds, expand into new strategies, and gain investor confidence. As investor bases deepen and structures multiply, operational resilience becomes critical to managing rising investor volume without sacrificing accuracy, speed, and transparency.

How Strong Operations Unlock Growth in Private Equity

Private equity firms today face a complex operating environment. Expanding into adjacent strategies like private credit, real estate, or infrastructure necessitates improved reporting, compliance, and governance. Investors demand faster insights, greater transparency, and stronger controls. Without a scalable operating model, deal teams may struggle with manual processes, disconnected systems, or overextended staff, resulting in operational drag and stunted growth. The strain is especially evident as investor volume increases – more LPs, more reporting lines, and more complex allocation structures all demand greater automation and oversight.

Effective operations not only mitigate risk but also create operational alpha. Just as portfolio value creation drives financial alpha, streamlined operations allow firms to grow smoothly. Strong operations deliver several key benefits:

• Speed to scale: Managers can raise larger funds and enter new markets more quickly when their operating model is flexible.
• Investor confidence: Consistent, transparent reporting strengthens relationships with limited partners (LPs) and facilitates re-ups.
• Capacity for investor volume: Scalable platforms and standardized workflows allow managers to efficiently handle growth in LP counts and commitments, ensuring investor servicing keeps pace with fund expansion.
• Capacity without burnout: Standardized processes and automation allow talent to focus on strategic activities rather than repetitive tasks.
• Resilience at scale: Strong governance and controls minimize risks that could impede growth.

Operational alpha is not about cutting costs; it’s about unlocking growth capacity and creating a foundation for sustainable expansion. That includes the ability to absorb increased investor inflows, onboard larger number of LPs, and maintain consistent reporting quality as investor volume rises.

Private equity managers that scale effectively view operations as a growth enabler. Key features of strong operating platforms include integrated technology that connects portfolio, fund, and investor data for real-time decision-making; standardized workflows that reduce duplication and eliminate administrative bottlenecks; high levels of automation that eliminate manual processing errors. Robust governance and controls satisfy both LPs and regulators, while specialized expertise in fund administration, carried interest, waterfalls, and complex structures ensures accuracy and consistency. This combination becomes even more essential as investor volume expands across multiple funds, feeder structures, and geographies – transforming operations from a cost center into a driver of efficiency, resilience, and investor trust.

The investor lens: operations in due diligence

Limited Partners are increasingly evaluating a manager’s operational setup during the allocation process. They want to know:

1. Are reporting processes transparent and consistent across vintages?
2. Do compliance and governance frameworks meet global standards?
3. Can the manager handle growth without sacrificing accuracy or control?
4. Are systems capable of scaling with investor volume, ensuring transparency and responsiveness even as fund complexity grows?

Operational maturity has become a proxy for risk management and long-term sustainability. Firms that demonstrate strong operations inspire confidence, shorten diligence cycles, and position themselves for smoother fundraising. Conversely, those lacking operational strength may be perceived as fragile, regardless of their deal-making capabilities.

Alter Domus: a partner built for private equity scale

At Alter Domus, we focus on one principle: private equity firms shouldn’t have to choose between growth and control.

Built for Private Markets: Alter Domus North America has +1,800 experts including 500 dedicated Private equity experts with experience ranging from in-house finance teams, fund administrators, audit and tax, and home-grown talent.

Global scale, local knowledge: With over 6,000 professionals across 23 countries, we support cross-border funds while meeting regional regulatory demands.

Lift-outs and co-sourcing: We design people-first transitions that protect culture, retain institutional knowledge, and enhance scalability.

Technology-enabled delivery: Our advanced tools, such as investor reporting portals and automated waterfall calculations, allow firms to focus on value creation.

White-glove service and team structure: Our model emphasizes responsiveness and high-touch client service with a team curated.

The cost of weak operations

Of course, the inverse is also true – neglecting operational foundations exposes firms to risks that hinder scale:

• Investor reporting failures: Late or inaccurate reporting erodes LP confidence and can jeopardize future fundraising.
• Investor volume bottlenecks: When operating models can’t scale with growing LP bases, mangers face delays in onboarding, allocations, and data delivery−eroding confidence and fundraising momentum.
• Regulatory vulnerability: Weak compliance increases exposure to fines, reputational damage, and fundraising restrictions.
• Inefficient capital deployment: Delays in capital calls or distributions slow the ability to seize opportunities.
• Team burnout: Overburdening lean teams with manual tasks leads to mistakes and attrition, especially when continuity is crucial.

Firms that fail to invest in scalable operations ultimately find themselves constrained—not by market opportunities, but by their own infrastructure.

For asset managers, audit season is more than a routine compliance exercise—it is a critical period where operational precision, regulatory adherence, and investor transparency are all under the microscope. Even well-run funds can feel pressure during this time: schedules tighten, audit teams request detailed reconciliations, and reporting must be flawless across multiple fund structures and geographies.

For managers working with fund administrators who take a tech-first, low-touch approach, these challenges are magnified. While technology can streamline reporting and data aggregation, it cannot on its own replace proactive, hands-on guidance. Additionally, administrators with low or varying service quality may struggle to scale up or adapt to clients’ changing needs, further complicating the audit process.

The most common stress points exacerbated by a lack of high-touch support include:

• Delayed responses to audit inquiries: Solely tech-driven platforms often prioritize automated workflows over real-time human support. When auditors raise questions—whether about NAV adjustments, intercompany transactions, or fee calculations—delays in response can cascade into last-minute escalations.
• Limited visibility into complex structures: Private funds often have multi-class shares, co-invest vehicles, or feeder funds spanning multiple jurisdictions. Without a dedicated team that understands these nuances, managers risk receiving incomplete or confusing reports, increasing the potential for audit findings or rework.
• Incomplete reconciliations: Automated reporting can handle standard positions and cash flows, but unusual transactions—such as NAV loans, secondary trades, or FX adjustments—require expert judgment. Low-touch models can miss these, leaving managers responsible for manual corrections under tight deadlines.
• Reactive problem-solving: Tech-first providers often wait for issues to surface before addressing them. In contrast, high-touch administrators anticipate anomalies—spotting missing documents, reconciling prior period adjustments, and preparing schedules proactively to minimize disruption.
• Pressure on internal teams: When administrators are unavailable or lack deep operational knowledge, fund teams must shoulder the burden—preparing reconciliations, chasing auditors, and addressing exceptions—diverting time from strategy and investor engagement.

Managing risk

A high-touch fund administration model mitigates these risks. Dedicated teams with deep operational knowledge and experience across fund structures:

• Serve as a single point of contact for audit and regulatory queries, ensuring timely, accurate responses.
• Prepare detailed pre-audit schedules, including cash reconciliations, capital call and distribution statements, and third-party confirmations, as an integral part of our service delivery—without additional costs or requests. This high-touch service is embedded directly into our offering, ensuring that clients receive the support they need without added stress.
• Coordinate across custodians, prime brokers, and portfolio managers to reconcile positions and verify valuations.
• Anticipate unusual or complex items, such as subscription line loans, multi-jurisdictional tax considerations, or NAV adjustments for illiquid assets, reducing last-minute surprises.
• Provide transparent, customizable reporting tailored to the needs of auditors, investors, and internal management.

Ultimately, the difference between a stressful audit and a smoothly managed one comes down to the support model. Technology is essential, but human expertise, proactive guidance, and a relationship-driven approach ensure accuracy, efficiency, and peace of mind.

At Alter Domus, we combine leading-edge operational platforms with white-glove service. By integrating technology with hands-on support, we help asset managers navigate audit season confidently reducing risk, freeing internal resources, and delivering the reliability that investors and auditors demand.

The investment landscape has shifted dramatically, with fund administrators facing rising investor expectations, regulatory complexity, and market volatility. Traditional approaches no longer suffice.

Investors now demand greater transparency, faster reporting, stronger security, and lower fees—making technology the key differentiator between administrators that thrive and those that fall behind.

Most wealth managers already rely on digital platforms—94% of firms with $500M+ in assets and 61% of smaller firms use fintech to improve client engagement and efficiency.¹ The question is no longer whether to adopt new technology, but how quickly and effectively it can be deployed to transform operations.

How Technology Is Transforming Fund Administration

From spreadsheets to smart systems

The journey from manual processes to intelligent automation represents perhaps the most significant shift in fund administration technology. Historically, fund administrators relied heavily on spreadsheets and manual data entry—approaches that were not only time-consuming but prone to human error.

Modern fund administration technology has evolved to replace these outdated methods with integrated systems that automate routine tasks. Advanced platforms now handle everything from NAV calculations to investor communications with minimal human intervention. This transition eliminates the bottlenecks associated with manual processing while dramatically reducing error rates and improving overall efficiency.

Digitization of workflows and document handling

Document management has traditionally been one of the most labor-intensive aspects of fund administration. The digitization of workflows and document handling represents a quantum leap forward, enabling administrators to process, store, and retrieve critical information with unprecedented speed and accuracy.

The benefits extend beyond mere efficiency. Digital workflows create audit trails that enhance compliance and security while reducing the risk of document loss or unauthorized access. For fund managers and investors alike, this translates to greater confidence in the integrity of administrative processes.

Role of APIs in real-time data sharing

Application Programming Interfaces (APIs) have revolutionized how fund administration systems interact with each other and with external platforms. By enabling seamless data exchange between previously siloed systems, APIs create a connected ecosystem that supports real-time information sharing and processing.

This connectivity allows fund administrators to integrate with banking platforms, trading systems, and investor portals, creating a unified experience for all stakeholders. Rather than waiting for batch processing or manual reconciliations, information flows continuously between systems, enabling near-instantaneous updates and reporting.

Benefits for GPs and Operations Teams

The power of RNFs becomes clear when comparing SCR requirements. Consider two scenarios:

Faster, more accurate investor reporting

Perhaps the most tangible benefit of fund administration technology is the transformation of investor reporting. Traditional reporting cycles often stretched over weeks, with manual data collection and verification creating significant delays. Today’s technology-enabled administrators can compress these timelines dramatically, delivering accurate reports in days or even hours. 81% of clients using fintech platforms in 2025 report higher satisfaction from greater transparency and easier access to investment data.¹

This acceleration doesn’t come at the expense of quality. In fact, automated data processing and validation actually enhance accuracy by eliminating human errors and ensuring consistent application of accounting principles. Whether you’re a venture capital fund administration or managing traditional vehicles, digital tools compress reporting cycles from weeks to hours.

Improved scalability for fund growth

Traditional fund administration models faced inherent limitations when it came to scaling operations. Adding new funds or investors typically requires proportional increases in staffing and resources, creating operational challenges and cost pressures during periods of growth.

Modern fund administration technology breaks this linear relationship between growth and resource requirements. Cloud-based fund administration services can scale elastically as you grow—from managing a single fund in-house to migrating fund admin activities to a third-party platform. This enables administrators to support fund managers through growth phases without service disruptions or quality compromises.

Better risk management and compliance readiness

The regulatory landscape for investment funds continues to grow more complex, with new requirements emerging across jurisdictions. Fund administration technology has evolved to address this challenge through automated compliance monitoring and regulatory reporting capabilities.

Advanced systems now use regulatory rules engines to continuously monitor transactions and positions, flagging potential compliance issues early for proactive remediation. This reduces risk and workload for operations teams, replacing manual tracking and sampling with automated, comprehensive monitoring.

Comparing Traditional vs. Tech-Enabled Models

Manual bottlenecks vs. automated efficiency

The contrast between traditional and technology-enabled fund administration is clearest in operational bottlenecks. In conventional models, tasks like month-end reconciliations, NAV calculations, and investor distributions often create backlogs demanding all-hands-on-deck efforts.

Tech-enabled administrators remove these bottlenecks through automation. Reconciliations that once took days now finish in hours or minutes, with only exceptions flagged for review. NAV runs on set schedules with little manual input, and distributions flow through straight-through processes.

This shift goes beyond speed—it reshapes fund administration. Instead of routine data processing, teams now focus on exception handling, client relationships, and value-added analysis.

Fragmented systems vs. integrated platforms

Traditional fund administration relied on separate systems for accounting, investor services, compliance, and reporting, leading to integration issues, data inconsistencies, and poor user experiences.

Modern platforms take an integrated approach, spanning all functions to ensure data consistency, streamline workflows, and deliver a cohesive experience. With all data stored in a single ecosystem, administrators can produce comprehensive reports and analytics without the transformation challenges of fragmented systems.

What to Look for in a Technology-Forward Partner

Infrastructure maturity, flexibility, and security

When selecting a fund administrator, prioritize technology infrastructure. Leading partners invest in enterprise-grade platforms that combine reliability, flexibility, and strong security.

Mature infrastructure ensures uptime, processing power, disaster recovery, and robust change management to prevent disruptions. Flexible platforms support diverse fund types, complex structures, and a wide range of asset classes, including alternatives.

Security is critical amid rising cyber threats. Top administrators deploy encryption, multi-factor authentication, access controls, and continuous monitoring, while maintaining SOC 2 and ISO 27001 compliance.

Ability to scale with complex fund structures

As investment strategies grow more sophisticated, fund structures have become increasingly complex. When considering In-house vs third-party fund administration, look for providers whose platforms already support complex structures like master-feeder and venture capital fund administration.

These systems also scale to diverse investor needs, managing varied fee arrangements, tax treatments, reporting requirements, and side letters, ensuring all investor-specific provisions are accurately implemented and documented.

Conclusion

The technological revolution in fund administration represents both a challenge and an opportunity for investment managers. Those who partner with technology-forward administrators gain significant advantages in operational efficiency, investor satisfaction, and regulatory compliance.

As we look toward the future, tech like AI and machine learning will continue to enhance automation capabilities, while blockchain[1]  and distributed ledger technologies may fundamentally transform transaction processing and verification. Data analytics will grow more sophisticated, providing deeper insights into portfolio performance and investor behavior.

For fund managers navigating this evolving landscape, the choice of a fund administration service provider has never been more consequential. By selecting providers with robust, flexible technology platforms and demonstrated commitment to innovation, they can ensure that their administrative capabilities remain aligned with their strategic ambitions—today and into the future.

---

Disclaimer: THIS MATERIAL IS PROVIDED FOR GENERAL INFORMATION ONLY, DOES NOT CONSTITUTE INVESTMENT ADVICE, AND PAST PERFORMANCE IS NOT INDICATIVE OF FUTURE RESULTS.