Operating intelligence… a new opportunity for investors

The scale shift reshaping private markets

Change is sweeping through the private markets industry. Fundraising is concentrating into fewer hands. Manager consolidation is running at all-time highs. Regulatory and reporting demands are intensifying. The need for speed and access to data will continuously increase. 

These shifting market dynamics are forcing GPs to reappraise how they remain relevant and competitive.

Success in private markets has always been grounded in investment intelligence – the ability of a manager to map markets, source proprietary deal flow, conduct due diligence on assets and establish a valuation. If a manager bought the right asset at the right price, the rest would take care of itself. GPs have invested in their firms accordingly, sticking to the proven formula for success: grow the front office deal team, secure new deals, and keep operations lean.

But while this model has served managers well for years, the asset class has reached a size and complexity where operational intelligence should start to complement exceptional investment intelligence.  A virtuous circle of real time outcomes informing real time decisions. Technology and data in place of manual brute force.  

The operating intelligence gap

Today’s private markets industry is operating on a totally different scale to 20 years ago. Alternative assets under management (AUM) have grown from US$3.1 trillion in 2008 to more than US$16.7 trillion in 2024, according to Preqin, and are forecast to reach US$30 trillion by 2030.

Growth in AUM has meant more data for GPs to manage, across more funds and more strategies. Operating models that sufficed in the 2000s (and characterized by fragmented systems and service providers) are no longer fit for purpose.

Managers that used to engage with LP clients almost exclusively through 10-year, closed-ended commingled funds now offer investors separately managed accounts (SMAs), co-investments and sidecar arrangements. The emergence of the non-institutional investor channel, accessed through evergreen and feeder fund structures, brings added layers of complexity, but can’t be ignored, with Pitchbook forecasting that in the US alone evergreen assets will more than double by the end of the decade to reach north of US$1 trillion.

Simultaneously, there has also been a step-change in LP expectations around the detail and frequency of GP reporting. Investors are seeking timely, credible information that enables them to manage liquidity and assess private markets performance relative to other asset classes in real time.

Operations teams built to service quarterly reporting cycles with backward-looking performance reviews will have to evolve if their firms are to meet the expectations of investors.

GPs will have to respond by upgrading their operational intelligence capability – and not only to cope with greater transaction volume, but also greater complexity.  Recent technological innovations, notably AI, mean the industry’s time for change is now. 

It is time to gear up for sustained investment in technology: a flexible, cloud-based infrastructure; best-of-breed tools across all asset classes and processes; functionality and analytics layered over software; AI models and agents that accelerate and sustain workflows and security by design. 

Let’s build for a world where GPs and LPs will access fund administrators’ data and insights directly, through data exchanges, via machine-to-machine connectivity and APIs.  The need for speed and flexibility will only increase. 

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From fund administrator to operating partner

Fund administration provision was also fragmented by jurisdiction, service line and asset class. Providers played to their strengths and stuck to their niches. GPs did see benefit in best-of-breed expertise, but as fund sizes grew and managers branched out into more jurisdictions and investment strategies, fund administrator relationships morphed into a messy patchwork of myriad relationships that became more difficult for GPs to control as their organizations sought scale.

GPs are now actively looking for opportunities to consolidate their relationships and work with outsourcers who can provide a full basket of services that straddle asset classes and geographies. A recent Alter Domus survey showed that 60% of GPs already preferred bundled services, with this proportion expected to climb to 70% in the three-to-five-year period following the initial survey.

The upshot for fund administration is that the industry must change to reflect the change in its GP client base.

In the future, the fund administration industry will be comprised of fewer, but larger firms, that have the bandwidth to cover all of a manager’s operating requirements, as opposed to the old industry model of fragmented service providers operating in their own data and service-line siloes.

This will demand a reappraisal of how service providers think about themselves and make a shift from serving as arms-length fund administrators doing the mundane back-office work on the GP’s behalf, into embedded operating partners who work closely with managers to provide operational intelligence that informs how GPs should grow and invest.

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Deepening relationships

Operating partners will become integral to how firms are run and the data they depend on to invest. This is a serious undertaking for both parties, who will have to work closely on technology integration and share responsibility for governance.

Operating partners will also be expected to be at the forefront of regulatory, technology and investor relations trends, and to leverage their global networks, in-house technology expertise and financial reporting knowledge to provide their clients with a single operating view across all of their investment strategies, LP relationships and fund structures.

For GPs these partnerships will extend beyond a helping hand with administrative tasks and back-office housekeeping.

The data and analysis operating partners produce will be what managers count on when seeking insight and making decisions. GPs will no longer choose services from a menu of options provided by service providers but will seek out operating partners who understand what GPs are trying to achieve, and how to facilitate it.

It will be down to the operating partner to accelerate reporting timelines, identify underperforming assets earlier, empower risk and investment committees with insight, and give managers a foundation allowing them to scale without their operations splintering.

A model for the future

For me, this is no longer a debate about modernization. It is about competitiveness.

As private markets continue to scale and consolidate, operational strength will increasingly determine strategic freedom — the ability to launch new structures quickly, enter new jurisdictions with confidence, integrate acquisitions effectively, and provide investors with clarity in real time.

At Alter Domus, we are building our business around that reality.

We partner with managers at every stage of scale — from global multi-strategy platforms navigating complexity across asset classes and jurisdictions, to high-growth firms building the operational foundations for their next phase of expansion. The operating intelligence challenge looks different at each stage, but the imperative is the same: operations must enable ambition, not constrain it.

We are reshaping our operating model to connect data across asset classes and geographies, accelerate reporting cycles, and enable insight to move at the pace of decision-making. We are investing in automation and AI to reduce friction and deliver portfolio-level visibility that supports both governance and growth.

But this evolution is not about systems alone. It is about partnership.

The managers who will succeed in the next decade will be those who treat operations as a strategic capability – and who choose operating partners prepared to scale with them.

The operating intelligence gap can be closed.

We are ready to lead – and ready to partner.